Returns & Exchanges
We want to make sure that you are happy with your purchase from Osei-Duro. We offer the following return options:
Full priced items: Exchange, credit note, or refund.
Sale items, items purchased with discount code, items purchased with welcome discount code: exchange or credit note.
All returned ITEMs must be unWORN, unWASHED and unALTERED. ALL ITEMS MUST BE RETURNED WITHIN 21 DAYS OF PURCHASE with ORIGINAL TAGS AND A COPY OF INVOICE. PLEASE INDICATE ON THE BACK OF YOUR INVOICE THE REASON OF YOUR RETURN. We cannot make EXCEPTIONS to this policy.
Outgoing and return SHIPPING COSTS ARE NON-REFUNDABLE. However if AN ITEM is FAULTY OR DAMAGED, we can REIMBURSE RETURN SHIPPING CHARGES. PLEASE NOTE THAT WE cannot ACCEPT responsibility FOR SHIPPING LOSS OR DAMAGE OF RETURNED GOODS. OSEI-DURO does NOT REFUND INTERNATIONAL DUTIES AND TAXES. If you are ordering internationally and want to ask for specific shipping details or methods, you must let us know upon ordering.
For refunds, YOUR ACCOUNT WILL BE CREDITED WITHIN 5 DAYS OF RECEIPT LESS ANY SHIPPING COSTS INCURRED by Osei-Duro. YOU WILL BE EMAILED A CONFIRMATION ONCE THE TRANSACTION GOES THROUGH. IF GOODS ARE NOT AVAILABLE FOR EXCHANGE, YOU WILL BE REIMBURSED or given online store credit. ALL TRANSACTIONS WILL BE REFUNDED IN THE ORIGINAL PAYMENT METHOD.
Credit notes are valid for one year from date of issue.
PLEASE SEND ALL RETURNS TO:
PO BOX 861142
LOS ANGELES, CA, 90086, USA
- USA & Canada: $8.00 shipped alone, $4.00 with other items.
- Australia: $10.00 shipped alone, $4.00 with other items.
- UK: $15.00 shipped alone, $10.00 with other items.
- Rest of the world: $17.00 shipped alone, $12.00 with other items.
We ship USPS priority within 1-3 days of order time. Please get in touch if you need your purchase sooner.
Sizing (the garment, not the body)
|Bust||32" – 33"||34"||36" – 37"||38" – 39"|
|Hip||34" – 35"||36" – 37"||38" – 39"||40" – 41"|