Returns & Exchanges
We want to make sure that you are happy with your purchase from Osei-Duro. For online purchases we offer refunds, ex- changes or store credit on all items that have not been worn, washed or altered. All items must be returned within 14 days from date of purchase. Returns must have all original tags and a copy of your invoice in order to receive the refund or exchange, no exceptions. Please indicate on the back of your invoice the reason of your return and if you would prefer a store credit or refund to your credit card.
Your account will be credited within 5 days of receipt less any shipping costs incurred. You will be emailed a confirmation once the transaction goes through. If goods are not available for exchange, you will be reimbursed. All transactions will be refunded in the original payment method.
All sale items, jewelry, undergarments and swimwear are final sale and cannot be returned.
Please note, shipping costs are non-refundable. Customers are responsible for all return shipping charges. In the case that an item was faulty or damaged, the customer will be reimbursed for return shipping charges.
Please note that we do not accept liability for shipping loss or damage of returned goods. Osei-Duro will not refund international duties and taxes. For more information on reclaiming, please contact your local customs bureau.
Please send all returns to:
PO BOX 861142
Los Angeles, CA, 90086